Individuals Help Center

I transferred my funds using bank transfer but they have been returned. Why is that? The most common reason is you incorrectly entered your bank details...

When linking banks for yourself or your connected customers, the most common error is entering the wrong bank code. Bank codes have different names depe...

How long will my bank transfer take? USA  Foreign  Account Type Standard Transfer 1 to 5 days (Not including weekends and holidays) U...

Requirements for all currencies 1) Beneficiary Bank Full Name and Address or SWIFT Code (preferred) *Note: If Branch Location is included, it will expedit...

My bank link says 'Pending' Adding your bank to your profile is typically an instant process. Sometimes when linking you may get a response wh...

LV (Low Value) takes from 2 to 5 business days, not including weekends (bank do not operate at weekends) HV (High Value) takes 1-3 business days for dom...

Bank transfer means transferring from your company or personal wallet to a bank. The following countries are considered low value - i.e the fee for transfer...

If your bank link for ACH debit fails, it is usually due to the connection to you bank having been changed. Examples of things that might cause this.  1...

In rare instances a previous transfer may not have completed. Whilst we are completing that transfer you cannot do any more transfers. We apologize for the ...

Your bank has been deleted. Do not worry, simply delete and re-link your bank. We know this is frustrating but it happens for one of the following reasons: ...