Bank Information
Why Was My Bank Transfer Returned? If your funds have been returned after a bank transfer, it is usually due to incorrect bank details. Below are common...
Fri, 28 Feb, 2025 at 12:42 PM
When linking banks for yourself or your connected customers, the most common error is entering the wrong bank code. Bank codes have different names depe...
Sun, 23 Nov, 2025 at 10:00 PM
How long will my bank transfer take? USA Foreign Currencies Supported Instant Transfer Instant (Minutes) Instant (Up to 60 Minutes...
Fri, 30 Jan, 2026 at 3:48 AM
In the interest of providing the highest possible levels of excellence in customer service and cross-border payment capacity, we are continually expanding o...
Mon, 7 Jul, 2025 at 11:54 AM
My bank link states "Pending Approval." Adding your bank to your profile is typically an instant process. Sometimes when linking, you may g...
Tue, 14 Jan, 2025 at 7:54 AM
Payment Method - Transfer Times Real Time Payment (RTP) Transfers Processing Time: Immediate transfers (excluding weekends and bank holidays). Cos...
Sun, 23 Nov, 2025 at 10:01 PM
Currency Support and Bank Transfer Overview To support seamless international payments and maintain excellent customer service, Xtrm continuously enhances ...
Thu, 5 Feb, 2026 at 11:47 AM
Why Did My Linked Bank (ACH) Debit Fail? If your linked bank (ACH) debit fails, it is typically due to changes in your bank’s connection settings. Below ar...
Tue, 14 Jan, 2025 at 9:48 AM
Transfer Processing Delays In rare cases, a previous transfer may remain incomplete due to processing delays. While that transfer is still being processed,...
Wed, 30 Jul, 2025 at 2:08 PM
Your bank has been deleted. Do not worry. Simply re-link your bank. We know this is frustrating, but it happens for one of the following reasons: The b...
Sun, 23 Nov, 2025 at 10:03 PM