Individuals Help Center

I transferred my funds using a bank transfer, but they have been returned. Why is that? The most common reason is you incorrectly entered your bank deta...

When linking banks for yourself or your connected customers, the most common error is entering the wrong bank code. Bank codes have different names depe...

How long will my bank transfer take? USA  Foreign  Account Type Standard Transfer 1 to 5 days (Not including weekends and holidays) U...

In the interest of providing the highest possible levels of excellence in customer service and cross-border payment capacity, we are continually expanding o...

1. My bank link says "Pending Approval." Adding your bank to your profile is typically an instant process. Sometimes when linking, you may ...

Transfer Times  In some countries, we process payments using whats called Low Value or LV (Low-Value). These transfers typically take 2 to 5 business da...

A bank transfer refers to transferring funds from your company or personal wallet to a bank account at your financial institution. The following currencies ...

If your bank link for bank (ACH) debit fails, it is usually due to the connection to your bank having been changed. Examples of things that might cause this...

In rare instances, a previous transfer may not have been completed. Whilst we are completing that transfer, you cannot do any more transfers. We apologize f...

Your bank has been deleted. Do not worry. Simply re-link your bank. We know this is frustrating, but it happens for one of the following reasons: The b...