Payment Method - Transfer Times


Real Time Payment (RTP) Transfers

  • Processing Time: Immediate transfers (excluding weekends and bank holidays).

  • Cost:  1.25% + $0.25 capped at $15.00 USD

  • Usage: Used in some countries for lower-cost transfers.


ACH, EFT or SEPA

  • Processing Time: Typically, 2 to 5 business days (excluding weekends and bank holidays).

  • Cost: Free.

  • Usage: Used in some countries for lower-cost transfers.


Xtrm currency list by transfer method


Wire Transfers

  • Processing Time:

    • Domestic (Major Currencies): 1 to 3 business days.

    • Exotic currencies: 2 to 10 business days (excluding weekends and bank holidays).

  • Cost: $6.00 USD for individuals $10.00 USD for companies Transaction Fees

  • Usage: Used when ACH, EFT or SEPA transfers are not available, often via SWIFT or Wire.


How Xtrm Handles Transfers

  • Xtrm chooses the lowest cost and fastest route for each transfer.

  • If ACH, EFT or SEPA options are available, we will use it (free).

  • If ACH, EFT or SEPA is not available, we will send the transfer using the Swift network Wire, which may incur a fVbank fee.


Be accurate. Double-check your bank details and address when linking your account. Errors can cause transfers to be rejected and returned. Rejected transfers can take up to 3 weeks to return, depending on the destination country


Why Does My Bank Link Still Say "Pending"?

  • Please refer to the relevant section in the support documentation HERE

More Information on Bank Transfers

  • General Processing Time: Bank transfers typically take 2 to 5 business days (excluding weekends and bank holidays).

  • Exotic Currencies: Transfers can take up to 2 weeks.

  • Control Over Timing: Xtrm has no control over the time it takes for transfers to be received.


Key Points to Remember

  1. Accuracy is Critical: 99% of failed transfers are due to incorrect bank details. Double-check all information before linking your account.

  2. Compliance Rejections: 1% of transfers are rejected for compliance reasons.

  3. Failure Detection: Failed transfers are only identified after the funds are returned.

  4. Return Timeframes: Returns can take a few days to several weeks, especially for foreign transfers.

  5. Bank Traces: While possible, traces often take longer than waiting for a return.

  6. Wallet Credit: Once funds are returned, we instantly credit them to your wallet and notify you via email.