Individuals Help Center

Who is XTRM? 1

• Overview

XTRM Personal Account Overview 1

• Personal Accounts - Wallet overview and transfer fees

Onboarding 1

• USERONBOARD01 - New account flow when receiving first payment (No existing account)

Help With Using XTRM 27

• USER001 - Which account type do I need?
• USER002 - Problems logging into XTRM
• USER003 - Transaction tracking
• USER004 - Personal Accounts - Changing your login information i.e. email or password
• USER005 - Personal Accounts - Adding personal information (Mobile, SSN, Tax ID, Photo etc.) to your profile.

View all 27

Tax Overview 3

• TAX001 - XTRM Global tax management overview
• TAX002 - Tax information for the USA
• TAX003 - Tax reporting for non US citizens

Bank Information 11

• BANK001 - Why was my bank transfer returned?
• BANK002 - Understanding bank routing codes
• BANK003 - Bank transfer FAQ
• BANK004 - Bank formatting guide
• BANK005 - Pending bank linking

View all 11