Help with using XTRM

USER001 - Which account type do I need?
There are 3 account types. Personal, Company and Manager Type Audience Description   Individuals This account is for individuals to sen...
Wed, 24 Jun, 2020 at 6:40 PM
USER002 - Problems logging into XTRM
If you are having problems logging in here are a few tips. Remember, XTRM does not have access to or the ability to view or change emails and passwords ...
Wed, 24 Jun, 2020 at 6:40 PM
USER003 - Transaction Tracking
Transaction Tracking You can track every single transaction in your account including all debits and credits, currency exchanges, wallet funding and w...
Wed, 24 Jun, 2020 at 6:40 PM
USER004 - Personal Accounts Changing you login information - email or password
If you need to change your login information, such as email or password, please Login to XTRM  and click on 'Settings' top right cog. See screen...
Wed, 24 Jun, 2020 at 6:41 PM
USER005 - Personal Accounts - Adding personal information (SSN, Tax ID, DOB, Photo etc) to your profile.
XTRM is a highly secure platform and we keep all of your information private. In certain situations we need your information for the purposes of compliance...
Wed, 24 Jun, 2020 at 7:05 PM
USER006 - Personal Accounts - How to check your account balance and payments
Login to your account.  The balance of your wallets is displayed in the home page. If you have multiple currency wallets you can switch to see the bal...
Wed, 24 Jun, 2020 at 6:47 PM
USER007 - Personal Accounts - Delayed or missing payment
If you have a missing or delayed payment, please read and consider the following:   1) Make sure you have signed up and followed all the pr...
Wed, 24 Jun, 2020 at 6:47 PM
USER008 - Didn't receive Virtual Visa or Gift Card redemption email?
If you didn't receive the email to redeem your Virtual Visa, MasterCard or Digital Gift Card please follow the following steps. 1) Check you spam f...
Thu, 30 Jul, 2020 at 11:26 AM
USER009 - How to close my account.
You can close your account at any time. Login to your account. Click on 'Settings' in left menu Click on 'Close Account' ...
Thu, 30 Jul, 2020 at 11:25 AM
USER011 - Prepaid Virtual Visa or MasterCard FAQ
Prepaid Virtual Visa or Mastercards are issued by swift prepaid solutions. If you or your customers are having issues after receving the card details, the...
Thu, 6 Aug, 2020 at 9:25 AM